I subscribe to a newsletter from iMedia Connection. The other day, while reading a recent issue and glancing at the sidebar ads, I noticed a job posting for a Product Marketing Manager (PMM) at a software company (which will remain nameless) based in the Bay Area.
Being a former PMM in high-tech in the Bay Area — as well as having a keen interest in how companies define their PMM positions — I decided to take a peek.
Here’s what I read:
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Product Marketing Manager
San Francisco
Founded in April 2006 by experienced search marketers and software experts, [our company] provides an enterprise-class paid search management application for advertisers and agencies. Combining power and ease-of-use, [our company's product] addresses the workflow, analysis and optimization needs of search marketers, saving time and improving financial performance. [We have] over 100 clients, including the Gap companies, and ZipRealty. [Our] clients manage over $250 MM of annualized paid search spend. In October 2008, [we] won Clickz’s Marketing Excellence Award for Best Search Management Application. [We are] backed by Benchmark Capital and Amicus Capital. [We are] seeking to add an outstanding individual with strong prior product marketing experience to our marketing team. This position reports to the Director of Product Marketing.
Responsibilities:
Monitor and document entire competitive landscape including
– Competitor products and features
– Competitor positioning
– Industry and product trends
Use competitive products to gain first-hand knowledge of strengths and weaknesses
– Compile info and recommendations for Product Management
– Use info to assist sales in forming pitches and rebuttals
Express product message through creation and execution of engaging and innovative collateral, print, Web content, and presentations
– Gain consensus and manage creation of collateral plan
– Write case studies
– Update product sheets
– Maintain product info on website
– Continually update and refine product marketing materials
Support Sales Department with
– Factual rebuttals to prospect objections
– Displays and collateral used in prospect presentations
– Product and competitive training
– Ongoing updates on new product features
– Represent the company at trade shows (periodically) and interact directly with prospects
– Product demonstrations
– Represent the company at trade shows (periodically) and interact directly with prospects
– Assist launching database marketing initiative
Requirements
– 3+ years of prior Product Marketing experience at a B2B software company
– Excellent writing skills
– Excellent speaking and presentation skills
– Strong skills in understanding and assimilating technical product info
– Extremely detail-oriented
– Able to manage multiple assignments concurrently
– Prior sales training and intuitive grasp of consultative selling techniques
– Strong computer skills, including Salesforce.com, Microsoft Word, Power Point, and Excel
– Ability to work in a fast paced, team environment
Desired Background:
– In-depth knowledge of the paid search, online advertising, e-commerce, or web analytics
– 1+ years experience at a company in the paid search or online advertising ecosystem
– Existing network of contacts in the Paid Search industry
– MBA preferred
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After reading this, I searched Google for the CMO and Director of Product Marketing at this company and sent the following message:
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“Dear [insert names here],
I reviewed the description of the PMM position and would like to provide feedback on your approach for the role. (Disclaimer: I’m not interested in the position. I’m currently employed and no longer live in the Bay Area.)
I have extensive experience as a Product Marketing Manager, specifically within the software space. From that experience, I’ve learned a few things, namely that the position tends to be misunderstood, misguided, and misaligned. As a result, the role becomes tactical in nature … nothing more than sales support and “Check List Marketing” (e.g. Website? Check! Sell sheets? Check!)
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I never heard a peep from them … although I’m not the least bit surprised. :-) I’m sure their response was, “Uhh, whatever Mr. Know-It-All! I have no time for you”. With the economy being in the crapper, they may have no trouble filling this position. However, if my hunch about their approach is correct, I already feel bad for the unsuspecting person who fills this position.
What do you think? Was my approach inappropriate? Is my assessment incorrect? Am I just idiotic?
Great attempt to shake things up, Dave! As you know, I completely agree with your assessment of the terrible state of marketing in B2B companies. While your letter may have fallen on deaf ears, this economic crisis should cause more executives to think about the lost opportunity and cost of wasting talented people on “checklist marketing”. So keeping stoking the fires, my friend. I think the audience may soon be ready to listen.
Dave – you nailed it. Been a PMM myself and it’s easy to get pigeon-holed into a sales support role and difficult to break out and lead if the position is ill defined as the one you wrote about. Nice touch.
Ron